Return Policy

Overview

At DropByMall we firmly stand beside our product while guaranteeing your satisfaction. Our return policy is simple, you have 14 days from the date of purchase to return any item bought via dropbymall.com. We take pride in the quality of our products. Our policy is to ensure that all products supplied reach you in perfect condition. We are unable to offer refunds on products that have been sold.

Return Policy

All returns must be in perfect condition and complete with their original tags still attached. We are unable to offer any exchanges or refunds on items that have been worn, marked or damaged or that are not in their undamaged original packaging. Items return postage and shipping are at your own expense and to be sent to the address as stated below.

DropByMall.com
No. 10, Jalan Burung Kuang,
Taman Bukit Maluri, Kepong
52100, Kuala Lumpur, Malaysia

Returns are only accepted by us on conditions as below:

  • Wrong color or size sent. Item not according to purchased color or size.
  • Wrong SKU sent. Item not according to purchased model or brand.
  • The Item was defective and/or damaged on delivery.

Extra Note on Returns

  • Pack the item(s) securely in the original package if possible or use a box that will not damage, fold or bend the items.
  • Please do not return item(s) in envelopes.
  • Packaging item(s) in this manner may damage them.
  • Keep the return tracking number from the package you are returning to insure that we receive the package.

Shipping & Handling Fees

Shipping and handling fees, including those to ship items back are non-refundable.

Exchanges & Refund

All goods sold are non-exchangeable and non-refundable.

Kindly check and ensure the correct item (including size, color and model) on checkout or payment. If wrong orders are made after payment, immediately email us at sales@dropbymall.com (within 2 hours from payment confirmation). Once items been shipped, no cancellation will be entertained.